SMARTCALL AI

The Agentic Call Center Platform by ARK Global Partners

Where every conversation becomes intelligence.

Intent:Reschedule

Entity: Appointment • 10/31 @ 3pm

Next action: Send confirmation SMS

Intent:Policy Status

Entity: #GA-43219

Next action: Update CRM record

Intent:Outage ETA

Sentiment: Urgent

Next action: Trigger proactive alert

Conversations in → intelligence out — ready for your CRM, ERP, and dashboards.

The Shift from Voice Automation to Agentic Intelligence

The world doesn’t need another cheaper call center.

It needs a smarter one — a system that understands context, captures data, and turns every conversation into actionable intelligence.

“You’re not buying a cheaper call center. You’re buying a new layer of intelligence that listens to your customers, learns from them, and runs parts of your business automatically. Every word spoken becomes structured data, every call becomes an opportunity, and every interaction improves the next one.”

Understands Context

Conversational memory, instant recall, and brand-specific tone deliver human-level comprehension at scale.

Captures Structured Data

Every call becomes clean, queryable data for dashboards, QA, and next-best-action workflows.

Acts Autonomously

Agents execute tasks in real time — update records, trigger follow-ups, schedule, and escalate when needed.

Video placeholder — add your SmartCall AI demo here

Show a quick clip of SmartCall AI handling a real call, then surfacing structured data and follow-up actions.

What SmartCall AI Does

SmartCall AI is a complete agentic call-center solution that handles inbound, outbound, and blended conversations, while generating a continuous stream of business intelligence.

Inbound Agents

Answer customer calls instantly, provide accurate information, and handle Tier-1 support with no queues and no wait times.

Understands intent and context
Knowledge retrieval for FAQs and policies
Outcomes saved to your system of record

Outbound Agents

Proactively call leads, confirm appointments, process renewals, and follow up on quotes or claims.

Personalized, brand-matched dialogs
Qualification and data capture in real time
Calls logged to CRM or SmartSuite

Human Handoff

When human context is required, SmartCall AI transfers live or books a callback with a concise summary and full transcript.

Warm transfer to the right teammate
Escalation rules you control
Seamless continuity between AI and people

Integrated Workflows

Connects to your CRM, ERP, and ticketing systems to automate next steps like creating cases, sending emails, or updating records in real time.

APIs and webhooks for secure write-backs
Trigger tasks, alerts, and follow-ups
Operational data for dashboards and QA

Why Choose SmartCall AI

Side-by-side, the difference is obvious. SmartCall AI turns every call into structured intelligence that scales your business.

Traditional Call Center

What you’re used to

Linear staffing costs Capacity only grows by adding people and payroll.

Lagging reports & manual QA Feedback loops are slow; insights arrive after the moment has passed.

Variable customer experience Quality changes by agent, shift, and training level.

Limited data capture Calls logged, but details are messy, missing, or unsearchable.

Indirect ROI tracking Hard to tie conversations directly to revenue outcomes.

SmartCall AI

What you should expect

Elastic capacity that scales instantly Handle spikes and campaigns without adding headcount.

Real-time transcripts & dashboards Immediate visibility for QA, coaching, and leadership decisions.

Consistent, brand-perfect voice Every caller receives the same high-standard experience, 24/7.

100% structured interaction data Every word becomes searchable, actionable intelligence.

Direct link between conversation and revenue Attribute wins, renewals, and retention to specific calls.

Every call handled by SmartCall AI creates insight you can see, measure, and monetize.

The SmartCall AI Advantage

SmartCall AI is powered by Agentic AI — intelligence that thinks, learns, and acts autonomously.

Predictive Operations

Forecast demand by hour/day and pre-allocate agent capacity automatically.

Revenue Intelligence

Surfacing up-sell opportunities while flagging churn risks inside conversations.

Emotion Detection

Tone & sentiment steer responses and escalation — in real time.

Workflow Automation

Trigger CRM updates, create tickets, and send follow-ups instantly — zero manual clicks.

Predictive Operations

Forecast call volume and intent automatically so capacity matches demand before spikes happen.

Revenue Intelligence

Identify cross-sell moments and churn signals inside calls; push next-best-action to your team.

Emotion Detection

Analyze tone and sentiment to personalize responses and escalate when needed.

Workflow Automation

Trigger CRM updates, create service tickets, and send follow-ups the instant intent is detected.

Continuous Learning

Each interaction trains the system — improving accuracy, speed, and outcomes over time.

SmartCall AI Use Cases Across Industries

SmartCall AI is built for high-engagement organizations that rely on customer communication to grow.

Insurance & Financial Services

Quoting, renewals, claims, and billing support — with compliant summaries and write-backs.

QuotingRenewalsClaims Intake

Telecom / IT MSPs

Tier-1 support, billing, and automated ticket routing across your stack.

Tier-1 SupportBillingTicket Routing

Healthcare Administration

Scheduling, intake, and eligibility confirmation — without long hold times.

SchedulingIntakeEligibility

Government & Utilities

Citizen services, permit requests, and outage updates with multilingual support.

Citizen ServicesPermitsOutage Alerts

Retail & E-Commerce

Order status, returns, and loyalty support — at any scale.

Order StatusReturnsLoyalty

Each deployment includes pre-trained industry flows for rapid launch and measurable outcomes from day one.

Intelligence Infrastructure (What Happens After the Call)

Once calls flow through SmartCall AI, they become structured data that feeds your business intelligence systems.

Live Calls (Inbound & Outbound)

Instant pickup, branded voice, and consistent quality across every queue and campaign.

No hold timeBrand-perfect tone24/7

ASR + NLU

Accurate transcripts with speaker turns, intent detection, and entity capture — in real time.

TranscriptsIntentEntities

Structuring & Enrichment

Key fields, outcomes, sentiment, and next actions transformed into clean records you can trust.

OutcomesSentimentNext-best-action

Write-Back & Workflow

Cases created, records updated, and follow-ups sent — CRM, ERP, and ticketing in sync.

CRM/ERPTicketsEmails

Dashboards & Predictive Alerts

Real-time visibility for leadership with alerts before issues escalate.

KPIsTrendsProactive alerts

Top Call Drivers & Intent Trends

See what customers ask for most. Track changes by day, week, and campaign.

Customer Sentiment Over Time

Measure tone by product, queue, or region. Improve scripts based on emotion signals.

Conversion & Retention Insights

Tie conversations to outcomes. Attribute revenue to calls, not guesses.

Compliance & QA Performance

Monitor disclosures and script adherence. Flag deviations automatically.

Predictive Alerts

Catch spikes, churn signals, or outage sentiment before they become problems.

Every call handled by SmartCall AI creates insight you can see, measure, and monetize.

SmartCall AI's Business Impact

Always available, consistent, and scalable. Your Voice Agent answers every call, follows workflows, and routes only the conversations that need a human.

24/7

Coverage without overtime

10x

Scale without extra headcount

50–80%

Lower cost per call

Missed calls on busy days

Always Available

Answers instantly at any hour. No hold music. No lunch breaks. No holidays.

Greets callers and detects intent
Handles FAQs and multi-step tasks
Collects data for follow up

Consistent Quality

Every caller gets the same clear, on-brand experience. Scripts, tone, and policies are enforced by design.

Guided conversations with guardrails
Knowledge retrieval for accurate answers
Automatic summaries to SmartSuite or your CRM

Scalable by Design

Handle spikes in call volume without adding staff. Spin up capacity in minutes.

Parallel calls for campaigns or bursts
Queue logic and call-back options
Global coverage across time zones

Lower Cost Per Call

Cut per-call costs while improving response time and conversion.

Usage-based pricing that fits demand
No benefits or training overhead
Detailed analytics for ROI tracking

SmartCall AI's Cost Comparison and Savings

See how a Voice Agent stacks up on cost per call, availability, and scalability. Numbers below are realistic planning ranges. We can plug in your exact volumes and average call length to produce precise ROI.

Model	Typical hourly cost	Estimated cost per call*	Availability	Scalability	Consistency
U.S. Call Center	$25–$30 fully loaded	$1.25–$1.50	Business hours, overtime adds cost	Hire and train new reps	Varies by rep and shift
Offshore Call Center	$5–$9 plus overhead	$0.25–$0.45	Extended hours with staffing	Moderate. BPO capacity dependent	Good, may vary with complexity
AI Voice Agent	Usage based	$0.05–$0.15	24/7 by default	Instant. Parallel calls on demand	High. Scripted and governed

50%–80%

Lower cost per call
vs traditional U.S. staffing, depending on call length and volume.

What drives savings

No benefits or training overhead
Handles bursts without extra hiring
Faster answer times improve conversion
Automatic summaries and CRM logging reduce admin time

*Per call estimates assume simple to moderate calls and ~20 calls per staffed hour for human centers.

SmartCall AI Implementation and Integration

Launch in weeks. We design the conversation, connect your systems, and deploy a trained Voice Agent that handles real calls and hands off when a human is needed.

Discovery

We map your call types, success criteria, and handoff rules. You approve tone and brand guidelines.

Define FAQs, tasks, transfers
Set KPIs and escalation paths
Pick caller verification rules

Design and Script

We craft guided conversations with guardrails so responses stay accurate and on brand.

Knowledge sources and policies
Appointment and intake flows
Compliance and tone review

Connect and Test

We connect your numbers, routes, and data. Then we run test calls and tune for clarity and success.

Phone numbers and IVR routing
CRM logging and summaries
Pilot callers and acceptance criteria

Launch and Optimize

Go live with monitoring. We review transcripts, measure KPIs, and optimize weekly for higher ROI.

Live dashboards and alerts
A/B script improvements
Scaling for campaigns or seasonality

Connects with your stack

Compliance by Design

Scripted guardrails, caller consent prompts, and configurable policies for regulated industries.

Data Security

Scoped access, encrypted transport, and least-privilege integrations with your systems.

Human in the Loop

Warm transfers for complex cases and callback scheduling to ensure great customer experience.

Start Using SmartCall AI Now

Prospects, customers, and partners stay loyal when service is fast, accurate, and effortless. A trained Voice Agent answers every call, resolves routine requests, and escalates the moments that matter, so your team can focus on higher-value work.

Capture Every Opportunity

No missed calls. No long queues. Immediate answers and scheduling 24/7.

Scale Without Hiring

Handle spikes and campaigns in parallel, zero recruiting, training, or overtime.

Lower Cost per Call

Usage-based pricing and automated logging deliver measurable ROI quickly.

Compliance by design: consent prompts, guardrails, and configurable policies.

Secure integrations: least-privilege access to calendars, CRMs, and knowledge bases.

Human handoff: warm transfers and callbacks for complex or high-value conversations.

SmartCall AI Voice Agent FAQs

Quick answers to common questions about handoff, languages, integrations, pricing, and governance.

How does handoff to a human work?

The agent listens for trigger intents (e.g., “I need a representative,” high-value lead, or policy-exception keywords). When detected, it performs a warm transfer to the right line or books a callback with context. You control:

Which intents require handoff
Which team/queue to route to
What caller data and transcript summary are sent

What about accents and multiple languages?

The agent supports natural speech recognition with configurable voices and pacing. We can enable multi-language modes (e.g., English/Spanish) or route by language detection to the appropriate flow. Test calls during setup ensure clarity for your audience.

What systems can it connect to?

Common connections include calendars, CRMs (SmartSuite, etc.), ticketing, and knowledge bases. We support API/webhooks for custom actions and secure lookups (orders, appointments, policy details) with least-privilege access.

Don’t see your tool listed? We can map your use case with a light connector or middleware.

How is pricing structured?

Usage-based for calls and minutes, plus a one-time setup to design flows, guardrails, and integrations. Most clients see 50–80% lower cost per call vs. U.S. staffing and ~50–65% vs. offshore, depending on call length and volume.

What about compliance, consent, and recordings?

We implement consent prompts, retention controls, and opt-in/opt-out options aligned to your policies. Transcripts/recordings are optional and can be redacted or disabled per call type. Admins have visibility and auditability of changes.

What happens if the AI can’t answer?Failover

The agent gracefully escalates to a human or offers to schedule a callback. Unknown questions are captured to improve the knowledge base so accuracy gets better over time.