Voice Agents

Our Agents Speak for You

AI Voice Agents make and answer real-world phone calls, booking appointments, qualifying leads, answering questions, and providing information 24/7 without breaks. When a human touch is needed, they transfer instantly to your team and log every outcome for follow-up.

How It Works

Three simple steps that cover outbound, inbound, and human handoff so your phones are always answered and your team focuses on high-value conversations.

Outbound Calls

Your Voice Agent places proactive calls to leads and customers to book appointments, confirm details, and follow up automatically.

  • Personalized scripts that match your brand
  • Qualification and data capture in real time
  • Instant logging to your CRM or SmartSuite

Inbound Calls

Answers calls instantly, understands intent, and resolves common requests like FAQs, pricing, directions, and scheduling.

  • Available 24/7 with zero hold time
  • Multistep workflows and knowledge retrieval
  • Notes and outcomes saved to each record

Seamless Handoff

When a human touch is needed the agent transfers live to your team or books a callback. Every call is tracked for follow up.

  • Warm transfer to the right person
  • Escalation rules that you control
  • Full transcripts and recordings optional

Business Impact

Always available, consistent, and scalable. Your Voice Agent answers every call, follows workflows, and routes only the conversations that need a human.

24/7
Coverage without overtime
10x
Scale without extra headcount
50–80%
Lower cost per call
0
Missed calls on busy days

Always Available

Answers instantly at any hour. No hold music. No lunch breaks. No holidays.

  • Greets callers and detects intent
  • Handles FAQs and multi-step tasks
  • Collects data for follow up

Consistent Quality

Every caller gets the same clear, on-brand experience. Scripts, tone, and policies are enforced by design.

  • Guided conversations with guardrails
  • Knowledge retrieval for accurate answers
  • Automatic summaries to SmartSuite or your CRM

Scalable by Design

Handle spikes in call volume without adding staff. Spin up capacity in minutes.

  • Parallel calls for campaigns or bursts
  • Queue logic and call-back options
  • Global coverage across time zones

Lower Cost Per Call

Cut per-call costs while improving response time and conversion.

  • Usage-based pricing that fits demand
  • No benefits or training overhead
  • Detailed analytics for ROI tracking

.

Cost Comparison and Savings

See how a Voice Agent stacks up on cost per call, availability, and scalability. Numbers below are realistic planning ranges. We can plug in your exact volumes and average call length to produce precise ROI.

Model Typical hourly cost Estimated cost per call* Availability Scalability Consistency
U.S. Call Center $25–$30 fully loaded $1.25–$1.50 Business hours, overtime adds cost Hire and train new reps Varies by rep and shift
Offshore Call Center $5–$9 plus overhead $0.25–$0.45 Extended hours with staffing Moderate. BPO capacity dependent Good, may vary with complexity
AI Voice Agent Usage based $0.05–$0.15 24/7 by default Instant. Parallel calls on demand High. Scripted and governed
50%–80%
Lower cost per call
vs traditional U.S. staffing, depending on call length and volume.
What drives savings
  • No benefits or training overhead
  • Handles bursts without extra hiring
  • Faster answer times improve conversion
  • Automatic summaries and CRM logging reduce admin time

*Per call estimates assume simple to moderate calls and ~20 calls per staffed hour for human centers.

Real-World Use Cases

From answering every call to running proactive campaigns, your Voice Agent works like a trained digital employee, resolving tasks, capturing data, and handing off when needed.

After-Hours & Overflow

Answer every call, even during spikes or when your team is busy. The agent books appointments and provides key info automatically.

  • 24/7 answering with zero hold time
  • Scheduling and reminders
  • Knowledge-backed FAQs (pricing, hours, directions)
Example
Caller: Are you open Sunday?
Agent: We’re closed Sunday, but I can book Monday 9–5. What time works?

Lead Qualification & Campaigns

Place outbound calls to re-engage cold leads, confirm interest, and route hot opportunities directly to your team.

  • Parallel dialing for large lists
  • Custom scripts by segment
  • Warm transfer on “ready to buy” intent
Example
Agent: You requested a quote last week. Are you ready to review options now?
Caller: Yes, can you connect me to a rep?
Agent: Absolutely. Connecting you now.

Service & Order Status

Give instant answers on order tracking, billing questions, service ETAs, and policy info, without waiting for a human queue.

  • Secure lookup with caller verification
  • Policy/FAQ retrieval
  • Escalation to a specialist when needed
Example
Caller: What’s my order status for #18427?
Agent: Found it, delivered today at 2:14 PM. Need a receipt emailed?
95–100%
Answered calls (after-hours/overflow)
30–60%
Faster response vs. human queue
2–5×
More daily outreach on campaigns

Implementation and Integration

Launch in weeks. We design the conversation, connect your systems, and deploy a trained Voice Agent that handles real calls and hands off when a human is needed.

1

Discovery

We map your call types, success criteria, and handoff rules. You approve tone and brand guidelines.

  • Define FAQs, tasks, transfers
  • Set KPIs and escalation paths
  • Pick caller verification rules
2

Design and Script

We craft guided conversations with guardrails so responses stay accurate and on brand.

  • Knowledge sources and policies
  • Appointment and intake flows
  • Compliance and tone review
3

Connect and Test

We connect your numbers, routes, and data. Then we run test calls and tune for clarity and success.

  • Phone numbers and IVR routing
  • CRM logging and summaries
  • Pilot callers and acceptance criteria
4

Launch and Optimize

Go live with monitoring. We review transcripts, measure KPIs, and optimize weekly for higher ROI.

  • Live dashboards and alerts
  • A/B script improvements
  • Scaling for campaigns or seasonality
Connects with your stack

Compliance by Design

Scripted guardrails, caller consent prompts, and configurable policies for regulated industries.

Data Security

Scoped access, encrypted transport, and least-privilege integrations with your systems.

Human in the Loop

Warm transfers for complex cases and callback scheduling to ensure great customer experience.

Why Start Now

Prospects, customers, and partners stay loyal when service is fast, accurate, and effortless. A trained Voice Agent answers every call, resolves routine requests, and escalates the moments that matter, so your team can focus on higher-value work.

Capture Every Opportunity

No missed calls. No long queues. Immediate answers and scheduling 24/7.

Scale Without Hiring

Handle spikes and campaigns in parallel, zero recruiting, training, or overtime.

Lower Cost per Call

Usage-based pricing and automated logging deliver measurable ROI quickly.

Compliance by design: consent prompts, guardrails, and configurable policies.
Secure integrations: least-privilege access to calendars, CRMs, and knowledge bases.
Human handoff: warm transfers and callbacks for complex or high-value conversations.

Voice Agent FAQs

Quick answers to common questions about handoff, languages, integrations, pricing, and governance.

How does handoff to a human work?
The agent listens for trigger intents (e.g., “I need a representative,” high-value lead, or policy-exception keywords). When detected, it performs a warm transfer to the right line or books a callback with context. You control:
  • Which intents require handoff
  • Which team/queue to route to
  • What caller data and transcript summary are sent
What about accents and multiple languages?
The agent supports natural speech recognition with configurable voices and pacing. We can enable multi-language modes (e.g., English/Spanish) or route by language detection to the appropriate flow. Test calls during setup ensure clarity for your audience.
What systems can it connect to?
Common connections include calendars, CRMs (SmartSuite, etc.), ticketing, and knowledge bases. We support API/webhooks for custom actions and secure lookups (orders, appointments, policy details) with least-privilege access.
Don’t see your tool listed? We can map your use case with a light connector or middleware.
How is pricing structured?
Usage-based for calls and minutes, plus a one-time setup to design flows, guardrails, and integrations. Most clients see 50–80% lower cost per call vs. U.S. staffing and ~50–65% vs. offshore, depending on call length and volume.
What about compliance, consent, and recordings?
We implement consent prompts, retention controls, and opt-in/opt-out options aligned to your policies. Transcripts/recordings are optional and can be redacted or disabled per call type. Admins have visibility and auditability of changes.
What happens if the AI can’t answer?Failover
The agent gracefully escalates to a human or offers to schedule a callback. Unknown questions are captured to improve the knowledge base so accuracy gets better over time.